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Our Philosophy "Thank you for your . . . awesome customer service. I signed up for a bunch of monthly kits . . . and this one was by far my favorite."--Maria

We deliver monthly happy mail right to your door for inspiration on your scrapbook page layouts, pocket page albums, mixed media projects, mini albums and cards. We carefully hand select goodies for your kits from current products, manufacture Citrus Twist Kits embellishments—and find vintage-inspired items for your pages—all to coordinate beautifully. Our kits are packed with fun and great value, especially with our free 13th kit.
Here’s what you can expect from our main kit each month:

Here’s what you can expect from our pocket life kit each month:

The idea for Citrus Twist grew out of Trina Craig’s (founder of Citrus Twist Kit Club) career as an award-winning graphic designer and art director of children’s books. We hope our kits will let the sun shine down on you when you scrapbook. Won’t you come play with us?

Why Our Kit Club?

Our kits will get and keep you scrapbooking and project lifting! You can make fun & fabulous layouts, Pocket Life pages and more with our kits. Whether you’re addicted to scrapbooking, are a new scrapbooker, love getting your hands on new products, need to budget your crafting, get overwhelmed by store choices, or just need to catch up on your scrapbooking, Citrus Twist kits are simply delicious and you will love working with them. We even supply an Inspiration sheet inside each Main and Pocket Life kit so you can see how the kits are used by our wonderfully talented design team.

FAQ

How do I order my Citrus Twist kit?
Our kits are revealed on the 1st of each month. You can purchase your kit subscription until we sell out. When the kit subscription sells out for the month, you can use the purchase buttons for the current month to activate your subscription for the next month. Just email Trina at CitrusTwistKits@yahoo.com and write “start my subscription with next month’s kit” in the subject line or leave a comment for us at checkout. Keep in mind that kit subscribers are guaranteed a kit and get their kits discounted off the price of a single Main or Pocket Life kit.

How does Citrus Twist subscription shipping work?
We charge a flat rate of $8.25 for Main kit subscribers shipping within the United States (including Puerto Rico and APO addresses) and your order will ship via priority USPS. Shipping to Canada is $12.00. For international orders, your shipping will be $19.00 and your order will ship via USPS. Shipping runs from the 15th to the 18th each month.

For our Pocket Life kit (only) subscribers we charge a flat rate of $6.25 for kits shipping within the United States (including Puerto Rico and APO addresses) and your order will ship via priority USPS. Shipping to Canada is $9.00. For all other international orders your shipping will be $15.00 and ship via USPS

What forms of payment does Citrus Twist accept?
We accept payment by Visa or MasterCard credit or debit cards. We offer Paypal as an option for non-subscription items. If you need to change your billing information, email Trina at CitrusTwistKits@yahoo.com and let her know you need to make a change. She’ll send you an email with a link for updating your information.

What is the price of the main and Pocket Life monthly kits and when will I be billed?
Main Kit: Citrus Twist offers a Main trial kit for $35.00, plus shipping. If you’d like to do the 6-month subscription instead, you’ll receive your main kit at a discount each month: $30.50 plus shipping. We also offer a 3-month subscription for $32.50 plus shipping for those who want to get their feet wet and give us a brief try! We offer special perks to our kit-club subscribers. Your credit card will be billed immediately for a single trial kit or when you first sign up for your kit subscription. With subsequent months in your kit subscription, your card will automatically be billed on the 9th of the month. You will not need to put your subscription in the shopping cart each month.

Pocket Life Kit: Citrus Twist Kits offers a 3-month PL kit subscription for $19.50 a month, plus shipping. Shipping is $6.25 United States, $9 Canadian, $15 international. When you checkout on our site to pay you’ll see the shipping come in at our Main kit flat rate of $8.25 U.S. ($12 Canadian, $19 International). We will refund the shipping difference back to you ($2 refund to U.S. subscribers, $3 to Canadian and $4 to international). With all automatically recurring months of your subscription, shipping will be adjusted to the correct shipping price.

Special 12-Consecutive Month Bonus: After 12 months of continued subscription to our Main or Pocket Life kits you get the 13th kit FREE (you will just be charged shipping).! Kit subscribers also get the opportunity to purchase our Kit Add-ons, Embellishment Kit Add-Ons and paper kits beginning at 10 p.m. PST on the last day of each month during a 24-hour presale. These kit add-ons (plus any store items you purchase) ship with your Main or Pocket Life kit at no extra shipping cost as long as you purchase them before kits begin to ship on the 15th. You will get a newsletter that gives you sneaks of the goodness to come on the last day of every month!

When will Citrus Twist ship my kit?
Kits begin shipping each month on the 15th. Kits will be shipped to subscribers by the 25th of the month as long as payment is received by the 20th. Please allow 2-5 business days for U.S. shipments. Canada-bound kits should arrive within 7-12 business days. Outside of the U.S. and Canada, packages should arrive within 10-14 business days. Kits shipped to U.S. military bases are shipped via priority USPS. If your shipment isn’t received within 45 days of shipment date, it will be considered lost. U.S. and Canadian customers will get an email with tracking information.

How do subscriptions work?
We will keep sending you your kit subscription until you notify us via email to CitrusTwistKits@yahoo.com that you need to cancel. Please let us know on or before the 5th of the month if you need to cancel your subscription for that month. Even if you subscription has come to an end, you will need to let us know if you’d like to cancel.

What is your return policy?
All sales are final. We show the entire contents of our kits in the photos on our main kit page during reveal.  (Sneak photos show portions of the actual kits.) All contents are also listed separately by manufacturer name. Please review the photos and list of kit contents as all sales are final.

How does Citrus Twist calculate shipping costs?
We charge a flat rate shipping for our kit subscribers, as laid out above in How does Citrus Twist subscription shipping work?

What if I want to order from the Citrus Twist Kits Shop but am not a kit subscriber? Our shop is set up for our kit subscribers. Because they already pay shipping for their subscription and we don’t charge them extra shipping to add Shop items to their monthly subscription, our Shop will not calculate shipping for you if you aren’t current subscriber. The same holds true if you order a kit add-on (not a Main or Pocket Life kit). When you place your order we will contact you afterwards with actual shipping cost for your order. If you prefer, you can email us the items you’d like to order at CitrusTwistKits@yahoo.com and we’ll calculate shipping for you, let you know what your shipping comes to and send you an invoice for your order, including shipping, via Paypal.

Can I send multiple main kits to one address and how does that work?
Citrus Twist will ship your main kit to a single address, plus any kit add-ons or store items, as long as you place your order by the 14th of the month at no additional shipping charge. Multiple main kits will be charged additional shipping for each kit. No additional shipping charges are incurred for kit add-ons as long as you order them by the 14th of each month.

What if I need to skip a kit?
You cannot skip kits with our subscription plan. We understand that life happens sometimes, so please contact us at CitrusTwistKits@yahoo.com if your life encounters a major bump and we’ll consider your individual situation. We are known for our big hearts here at CTK.

Can I cancel my kit club subscription?
Subscriptions can be cancelled following this procedure: Email us on or before the 5th of the month at CitrusTwistKits@yahoo.com and write “cancel subscription” in the subject line. You will incur a $17 cancellation fee (Main kit) or $9 cancellation fee (PL kit) if your subscription is cancelled prior to completion of your three- or six-month commitment. If you encounter special circumstances that require you to end your subscription, please give us as much advance notice as possible to discuss waiving the cancellation fee.

What do I do if my kit arrives damaged?
Citrus Twist packs our kits with care. If your kit is damaged when it arrives, please email us within 7 days at CitrusTwistKits@yahoo.com and write “Damaged Kit” in the subject line. We’ll request that you return the damaged kit to us and we will get a replacement kit out to you. If the current month’s kit has sold out, we’ll extend your subscription membership by one month.

What is the Citrus Twist online community?
Citrus Twist’s online Community is run as the Citrus Twist Kits Fan Page on Facebook. It is a place where members and the Citrus Twist design team come together to share creative scrapbooking ideas, photos of your scrapbooking or Project life work, support each other in our creative efforts, offer sneak peeks of upcoming kits, post challenges and share the results and cheer each other on when your layouts are picked up for publication in magazines. It is an upbeat community to support the artistic successes of our members. The community is not a forum to sell or swap your products.

What benefits to I get with my kit subscription?
Occasionally we’ll offer special promotions to our kit subscribers. As a subscriber you will have access to special preview sales to purchase our kit add-ons beginning at 10 p.m. PST on the last day of each month. As a 3 or 6-month subscriber you also get a discount on your Main or Pocket Life kits! After 12 consecutive months of membership, you will get a 13th kit free (you just pay shipping).

Do you have a referral program? Scrapbookers love to share and beginning in October of 2014 we have a referral program where current subscribers receive a $5 gift certificate for each friend who signs up for a 3- or 6-month Main or Pocket Life subscription. To receive your referral credit, please have your friend mention your name in the comments section at checkout.

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